vcity133 Privacy Policy

1.Introduction

vcity133 is committed to protecting the privacy and security of personal data entrusted to it by its Members and website visitors. This Policy has been prepared to be transparent about the types of data vcity133 collects, the purposes for which that data is used, the legal basis on which processing is conducted, and the rights available to individuals in relation to their personal data.

This Policy applies to all personal data processed by vcity133 in connection with the operation of the vcity133 platform — including account registration, identity verification, financial transactions, gaming activity, marketing communications, and customer support interactions. It applies regardless of the device or method through which the Site is accessed.

This Policy should be read alongside the vcity133 Terms & Conditions, which govern your overall use of the platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

2.Data We Collect

vcity133 collects personal data through a number of channels in the course of operating the platform. The categories of data collected include the following:

vcity133 does not collect special category data (such as health information, racial or ethnic origin, or political opinions) unless explicitly required by applicable anti-money laundering or responsible gaming regulations, and only then with appropriate safeguards in place.

3.How We Use Your Data

vcity133 uses the personal data it collects for the following purposes:

• Account Management: To register, maintain, and administer your vcity133 account, including processing login authentication, updating account details, and managing account closures.
• Identity Verification & Compliance: To verify your identity, age (21+ requirement), and residential address in accordance with Know Your Customer ("KYC") and Anti-Money Laundering ("AML") obligations under our operating licence.
• Transaction Processing: To process deposits and withdrawals via Touch n Go eWallet, Boost, Maybank FPX, CIMB, Public Bank, and other accepted payment methods, and to maintain accurate financial records.
• Platform Operations: To provide, maintain, and improve the vcity133 gaming experience, including live casino, sportsbook, and slots products.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other forms of abuse of the platform.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling, to enforce deposit limits and self-exclusion orders, and to fulfil our obligations under applicable responsible gaming standards.
• Customer Support: To respond to inquiries, resolve disputes, and provide technical assistance via Live Chat and other support channels.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to Members who have opted in to receive marketing communications. You may withdraw marketing consent at any time via your account settings.
• Legal Compliance: To comply with applicable laws, regulations, licensing conditions, court orders, and requests from competent regulatory authorities.

4.Legal Basis for Processing

vcity133 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between vcity133 and the Member (e.g., account creation, transaction processing, game delivery).
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, responsible gaming requirements, and licensing conditions.
• Legitimate Interests: Processing conducted for vcity133's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by the rights and interests of the data subject.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5.Data Sharing & Disclosure

vcity133 does not sell, rent, or trade personal data with third parties for commercial purposes. Personal data is shared only in the following limited circumstances:

• Payment Processors: Financial data is shared with licensed payment service providers (including eWallet operators and bank FPX networks) solely for the purpose of processing transactions authorised by the Member.
• Identity Verification Providers: Identity and document data may be shared with third-party KYC verification service providers engaged by vcity133 to conduct identity and age verification checks.
• Regulatory Authorities: vcity133 may be required to disclose Member data to its licensing authority, law enforcement agencies, financial intelligence units, or other competent regulatory bodies pursuant to applicable law or regulatory requirement.
• Gaming Technology Providers: Game usage data (not financial or identity data) may be shared with third-party game studios and platform technology providers for the purpose of game operation, integrity monitoring, and jackpot processing.
• Corporate Transactions: In the event of a merger, acquisition, restructure, or sale of vcity133's assets, Member data may be transferred to the successor entity, subject to equivalent data protection obligations.

All third parties with whom vcity133 shares personal data are contractually required to process that data only for specified purposes and in accordance with applicable data protection laws. vcity133 does not permit third parties to use Member data for their own marketing purposes.

6.Cookies & Tracking Technologies

vcity133 uses cookies and similar tracking technologies on the Site to support platform functionality, analyse usage patterns, and deliver a personalised experience. The types of cookies used include:

• Strictly Necessary Cookies: Required for the Site to function correctly, including maintaining login sessions and security tokens. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how Members use the Site, which pages are visited most frequently, and where errors occur. This data is used to improve platform performance.
• Functional Cookies: Used to remember your preferences (such as language settings and last-visited game categories) to provide a more personalised experience.
• Marketing Cookies: Used to track Members who have opted in to marketing communications and to measure the effectiveness of promotional campaigns. These are only set where you have provided marketing consent.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of the vcity133 platform.

7.Data Retention

vcity133 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account and Transaction Records: Retained for a minimum of five (5) years from account closure or the date of the last transaction, in accordance with applicable anti-money laundering record-keeping requirements.
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained for the duration of your account and for two (2) years following account closure.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with vcity133's data destruction procedures. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregated analytical purposes.

8.Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by vcity133:

• Right of Access: You may request a copy of the personal data vcity133 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that vcity133 restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request receipt of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact vcity133 via Live Chat or at the contact address set out in Section 13. vcity133 will respond to verified requests within 30 days. Note that certain rights are subject to exceptions and may be limited where processing is required by law or for the defence of legal claims.

9.Data Security

vcity133 implements technical and organisational security measures appropriate to the risk presented by the personal data it processes. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between Members' devices and the vcity133 platform.
• Encryption of sensitive data at rest, including financial records and KYC documentation.
• Access controls ensuring that personal data is accessible only to authorised vcity133 personnel who require it for legitimate operational purposes.
• Regular security assessments and penetration testing of the platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. vcity133 cannot guarantee absolute security of personal data but commits to promptly notifying affected Members and relevant regulatory authorities of any data breach that poses a risk to individual rights and freedoms, in accordance with applicable law.

10.Third-Party Services

The vcity133 platform integrates services from third-party providers including game studios, payment processors, and identity verification providers. vcity133 is not responsible for the privacy practices of these third parties. Where third-party services involve the processing of Member personal data, vcity133 ensures that appropriate data processing agreements are in place that bind the third party to data protection standards equivalent to those described in this Policy.

vcity133 does not include third-party advertising networks or social media tracking pixels on the platform. Member gaming activity data is not shared with social media platforms.

11.Children's Privacy

The vcity133 platform is strictly for adults aged 21 and above. vcity133 does not knowingly collect personal data from any person under the age of 21. Age verification is conducted at the point of registration and again prior to processing any withdrawal. If vcity133 becomes aware that personal data has been collected from a person under 21 without parental or guardian consent, that data will be deleted and the account closed immediately. If you believe a person under 21 has registered on the platform, please contact us via Live Chat immediately.

12.Amendments to This Policy

vcity133 reserves the right to amend this Privacy Policy at any time. The most current version will always be available at vcity133.net/privacy-policy. The date of the most recent revision is displayed at the top of this page. For material changes, vcity133 may notify Members via account notification or email where contact details are on file. Your continued use of the vcity133 platform following any amendment constitutes your acceptance of the revised Policy.

13.Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how vcity133 has handled your personal data, please contact our support team:

• Live Chat: Available 24/7 via the vcity133 platform.
• Email: [email protected] (plain text — not a clickable link)

vcity133 will acknowledge data rights requests within 5 business days and endeavour to resolve them within 30 days. If you are not satisfied with vcity133's handling of a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in the jurisdiction in which vcity133 holds its operating licence.